Weekly update

The Stripe situation is frustrating: by mandating an email address on all invoices, we're providing a channel that sends customer queries directly through to us rather than via our support portal, which already has the answers many people are raising tickets for. It's frustrating because it slows our customers down (they need to wait for us to respond), and it's also frustrating because we have to respond (and we're swamped as it is). I go into more detail in the video but at this stage, it look...

This week's update is the last remote one for a while as we wind up more than a month of travel. I'm pushing this out just before we jump on the Qantas plane home... right after they've advised just how much of my data was impacted by their breach. That got me thinking in this week's video: what type of "third-party service" would expose those classes of data? My bet is on a party dealing with frequent flyers, perhaps a call centre or other processor responsible for managing their reward program...

New week, different end of the world! After a fleeting stop at home, we're in Japan for a proper holiday (yet somehow I'm still here writing this...) with the first stop in Tokyo. It's like nowhere else here, and this is now probably my 10th trip to Japan over a period of more than three decades. What I think has changed the most in terms of my perceptions of Japan is that back in the 90s, it was just so high tech here because we hadn't seen a lot of the stuff that was on the main streets of Tok...

I'm in Austria! Well, I was in Austria, I'm now somewhere over the Aussie desert as I try and end this trip on top of my "to-do" list. The Have I Been Pwned Alpine Grand Tour was a great success with loads of time spent with govs, public meetups and users of this little data breach project that kinda escalated. As I say in the vid, I'm posting a lot more pics publicly to my Facebook page, so if you want to see the highlights, head over there. That's it for this week, it's home for a day then I'l...

Firstly, apologies for the annoying clipping in the audio. I use a Rode VideoMic that's a shotgun style that plugs straight into the iPhone and it's usually pretty solid. It was also solid when I tested it again now, just recording a video into the phone, so I don't know if this was connection related or what, but I was in no position to troubleshoot once the stream had started, unfortunately. Moving on, it's been a ridiculously hectic week of bacb-to-back events then to top it off, we've bee d...

It's time to fly! It's two months to the day since we came back from the last European trip, again spending the time with some of the agencies and partners we've fostered at HIBP over the years. This time, it's the driving tour I talked about earlier last month, and we have absolutely jam-packed it! But hey, it's a part of the world I love driving in, it's summer over there (I know, it's a bit upside-down in that half of the world), and there are lots of cool people and places to see. Interestin...

The bot-fighting is a non-stop battle. In this week's video, I discuss how we're tweaking Cloudflare Turnstile and combining more attributes around how bot-like requests are, and... it almost worked. Just as I was preparing to write this intro, I found a small spike of anomalous traffic that, upon further investigation, should have been blocked. So we've pivoted again, adding yet more logic to try and give legit humans the best experience possible whilst making it painful for the bots. Fortunate...

We're two weeks in from the launch of the new HIBP, and I'm still recovering. Like literally still recovering from the cold I had last week and the consequent backlog. A major launch like this isn't just something you fire and forget; instead, it takes weeks of tweaks and refinements to iron out all the little creases, both known and unpredictable. None of them have been significant, fortunately, but the more I look at it, the more I see, and the more we refine. This week, we're diving headfirst...

Well, the last few weeks of insane hours finally caught up with me 🤒 Not badly, but I evidently burned enough midnight oil to leave the immune system somewhat degraded and just after recording this video, I really didn't feel like doing much at all. Some congestion and sniffles aside, it's really not that bad, but definitely evidence of a very intense period, which thankfully, is now behind us. So, this week, let's talk about that awesome new HIBP website 😊 References 1. Sponsored by:...

Funny how excited people can get about something as simple as a sticker. They're always in hot demand and occupy an increasingly large portion of my luggage as we travel around. Charlotte reckoned it would be the same for other merch too, so, while I've been beavering away playing code monkey on the rebranded HIBP website, she built a merch store. Talking about it in this week's video obviously got a bunch of people excited, as a flurry of orders followed. As I said in the video, we put everythi...